Adventure LK Shipping Policy
At Adventure LK, we are committed to providing a seamless and reliable shipping experience for all our customers. Please read the following details carefully to understand how we process and deliver your orders.
Order Processing Time
• Most orders are processed within 1 to 3 business days from the time of purchase.
• Orders placed on Friday afternoons, weekends, or National Holidays will be processed on the next business day.
• During peak holiday seasons or promotional periods, there may be slight delays in processing due to high order volumes. We appreciate your patience during these times.
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Delivery Time
• Once your order has been processed, it will be handed over to our trusted courier partners for delivery.
• We currently offer islandwide delivery within Sri Lanka, with an estimated delivery time of 2 to 5 business days after dispatch.
• Please note that unforeseen circumstances, such as extreme weather or logistical challenges, may occasionally affect delivery schedules. We will keep you informed in such cases.
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Shipping Costs
• Shipping costs are calculated based on the weight, size, and destination of your order and will be displayed during checkout.
• Delivery charges are non-refundable, including for exchanges or returns.
• Customers are responsible for any additional fees, such as taxes or duties, that may apply.
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Order Tracking
• Once your order is dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor your package’s journey until it reaches your doorstep.
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Multiple Items in an Order
• If your order includes multiple items, we may ship them together to ensure prompt delivery.
• In some cases, items may arrive in separate packages if they require different handling or originate from separate locations.
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Shipping Locations
• We currently ship to all locations within Sri Lanka. Please ensure that the shipping address provided is accurate and complete to avoid delays or misdeliveries.
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Incorrect Shipping Information
• Customers are responsible for providing accurate shipping details at the time of purchase.
• If you notice an error in your shipping information, please contact us immediately at
info@adventurelk.com.
• Adventure LK is not responsible for delays or failed deliveries due to incorrect or incomplete shipping details provided by the customer.
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Undeliverable Packages
• If a package is deemed undeliverable due to reasons beyond our control (e.g., incorrect address, refusal to accept, or multiple failed delivery attempts), the customer will be responsible for any return shipping costs and may incur a restocking fee.
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Holiday Periods
• During holidays or special occasions, order volumes may increase, leading to minor delays in processing or delivery.
• We strive to minimize disruptions and will keep you updated on any potential delays.
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Lost or Damaged Packages
• Adventure LK is not liable for packages lost during transit. To minimize risks, we recommend using the tracking details provided to monitor your shipment.
• If your package arrives damaged, please contact us immediately with photos and details at
info@adventurelk.com for assistance.
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Returns and Exchanges
For information regarding returns or exchanges, please refer to our Exchange and Return PolicyÂ
Contact Us
For any questions or concerns about our shipping policy, feel free to contact our support team:
• Phone: +94 778405202
At Adventure LK, we are dedicated to ensuring your orders reach you safely and on time. Thank you for choosing us as your adventure partner!
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