Exchange & Return
Adventure LK Exchange & Return Policy
At Adventure LK, your satisfaction is our priority. We aim to provide you with high-quality adventure gear and services. Please review the following policy to understand our approach to exchanges and returns.
General Guidelines
1. Items eligible for exchange or return must be in their original condition. unused, unwashed, and with all original tags intact.
2. Returns and exchanges must be initiated within 10 days of purchase or delivery.
3. Certain items, such as pre-orders and sale items, may be excluded from this policy (refer to Exclusions below).
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Exchange Policy
• Eligibility: You can exchange eligible items for a similar product, size, or design of equal value.
• Process: Visit our physical store or contact our team at info@adventurelk.com to arrange an exchange.
• Processing Time: Exchanges will be processed within 7-10 business days after receipt and inspection of the returned item.
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Return Policy
• Refunds: Refunds are applicable only in cases of defective products or unavailability of stock.
• Conditions: Refunds will be processed as store credits or to the original payment method, depending on your preference.
• Procedure: Reach out to us at info@adventurelk.com with your order details, reason for return, and proof of purchase.
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Exclusions
• Pre-Orders: Items purchased on a pre-order basis are non-returnable and non-refundable, as they are imported or customized specifically for you.
• Final Sale Items: Items marked as “final sale” or “last chance” are not eligible for returns or exchanges.
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Shipping Returns
• Customers are responsible for shipping costs associated with returns or exchanges.
• Use a reliable, trackable shipping method to ensure safe delivery of items to the following address:
Adventure LK Returns
No. 1/8, Halpe,Batapotha, Mirigama, Sri Lanka.
Adventure LK Returns
No. 1/8, Halpe,Batapotha, Mirigama, Sri Lanka.
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Damaged or Defective Items
• In the rare instance you receive a damaged or defective item, contact us immediately at info@adventurelk.com.
• Provide clear photographs and a description of the issue.
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How to Initiate an Exchange or Return
1. Contact Us: Send an email to info@adventurelk.com with the following details:
o Full Name
o Order Number
o Reason for Exchange/Return
2. Pack Your Item: Ensure the item is securely packed with its tags and order details.
3. Ship the Package: Choose your preferred courier service to send the package to our address.
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Contact Us
For any questions about this policy or further assistance, feel free to contact our customer service team at info@adventurelk.com.
At Adventure LK, we are committed to making your shopping experience enjoyable and hassle-free. Thank you for trusting us with your adventure gear needs!
